We look at where a customer data platform sits alongside other technologies that offer features to boost customer experience ...

Integrating kiosks with CRM infrastructure is not simply a tech upgrade-it's a strategic investment in guest engagement, operational efficiency, and competitive differentiation.

More UK retailers are switching from paper to digital receipts, but what are the benefits and challenges, and what are the ...

On the recruitment side, AI agents are rapidly changing how staffing firms source, screen and engage with candidates.

Silverback AI Chatbot has announced the rollout of its AI Agents feature, a new capability designed to help businesses move ...

The modern bank branch is not a museum piece. It is a platform. And in the hands of forward-thinking leaders, it is ready to ...

Ecosystems is the leading SaaS platform for collaborative value management and the system of record for customer outcomes. Trusted by companies like HP, Verizon, ServiceNow, and Google Cloud, ...

Discovery Hospitality Corp., a homegrown hotel and resort chain, has unveiled an aggressive expansion plan aimed at ...

Gain insights on Charter Communications' Q2 2025 earnings call! Discover mobile growth, video recovery, strategic acquisitions, and their long-term ...

AI is revolutionizing video marketing, shifting it from passive storytelling to a strategic tool. Predictive AI optimizes ...