We look at where a customer data platform sits alongside other technologies that offer features to boost customer experience ...

ServiceNow Inc. today introduced a new customer relationship management platform and two tools that will make it easier for customers to use artificial intelligence agents.

A longitudinal, relationship-based case management approach significantly reduced health care costs and improved quality of life for Medicaid enrollees with complex needs over 1 year.

Pega received the highest possible score in 15 of the 29 criteria, including lead management and digital sales engagement, customer success, sales execution, digital customer service, case ...

At Bounteous, Customer Relationship Management is a True Team Effort Like a team of rowers, Senior Director of Loyalty and CRM Rachel Dorfman and her peers work in tandem to help the company’s ...

Love is in the air this February—but at CLIENTSFirst Consulting, we have a different kind of passion: a love for data quality. While it may not be the most glamorous topic, high-quality data is ...

This article explores the historical evolution, strategic benefits, and future trends of CRM systems, emphasizing their critical role in business strategy.

America’s Best Customer Service 2025 highlights companies that excel in delivering the best customer experience using a variety of measures, including public data and a large-scale confidential ...

TheCustomer Relationship Management Industry Report 2024 - Integrable, Easy-to-use CRM Solutions with AI and Data Analytics Enable Personalized Customer Experiences - ResearchAndMarkets.com ...

AI is revolutionizing the way businesses manage customer relationships.

Customer Relationship Management (CRM) is a vital business strategy that helps companies build and manage strong relationships with their customers. In today's competitive market, understanding and ...