For each business element (brand, B2B/B2C, geography etc.), have a map of the service model and a goal-oriented customer journey map. Determine the type of closed-loop model according to customer ...

Too many companies collect feedback and stop there. Learn why closing the loop is essential for retention, insights and customer trust. The post Why closing the feedback loop drives better CX outcomes ...

Put plainly, a feedback loop is the process of gathering, analyzing and acting on information from customers so you can create a better experience for your audience.