You don’t need to be Meta to build a data advantage, but you do need to get serious about ground truth operations. The next ...

Too many companies collect feedback and stop there. Learn why closing the loop is essential for retention, insights and customer trust. The post Why closing the feedback loop drives better CX outcomes ...

Positive feedback loops are a fundamental concept in psychology, and the science behind them is simple: Give people feedback about their actions in a timely manner without fear of reprisal, ...

Feedback Loop actually opened the round more than three years ago with a $10 million cash injection, which was followed by two hitherto undisclosed follow-ups of $7.5 million and $6.5 million.