A penny for the thoughts of our thankless call center workers. Long have they had to endure indignant customers fuming at them for problems beyond their control. Now they must suffer accusations that ...

Ontario Premier Doug Ford renewed a call to buy “Canadian-made everything” to heap pressure on the US to negotiate a trade deal and lift tariffs.

It's not just you. Work has gotten harder over the past few decades. A CEO offers advice on how to make your job more ...

One of the most counterintuitive lessons in business is that sometimes the best way to deal with difficult clients is not to ...

Ritual apologies after data breaches only go so far. We need better laws to stop these incidents happening at all.

Press Release Distributed by ABNewswire.com To view the original version on ABNewswire visit: Unity-Connect Unveils Guide to Mastering Real-World Customer Service Scenarios for Enhanced Client ...

Target is ending its guarantee to price-match Amazon and Walmart on July 28. A spokesperson for the retailer confirmed the ...

The water regulator should be abolished and replaced with a new single body covering England and Wales, a major review into ...

Inside the real-world headaches, maintenance procedures, and wins of Variable Refrigerant Flow (VRF)/ technology.

Sir Jon Cunliffe's review of the water sector is comprehensive, clear-eyed, and about as radical as allowed by terms of ...