If safeguarding the CRM project from risks is your top priority, consider getting advisory support from third-party CRM experts before implementation starts. An experienced CRM consultant will analyze ...

C RM is a brilliant way to boost your business, connect with customers, and generally make life easier. But let's be honest, sometimes CRM implementations can feel a bit like navigating a maze ...

You’ve taken the first step toward success by investing in a CRM, however now it’s time to implement it. We understand that this is not always an easy feat, which is why we put together some ...

Most Customer Relationship Management or CRM implementations are governed by an incomplete vision, one that is far too internally focused, and as a result, they are quietly failing to live up to ...

But successful CRM is not simply about implementing a solution. An effective CRM system must complement the people and processes connected with it — a task that is both challenging and rewarding.

The love-hate relationship with CRM is real. Although they have been widely adopted, CRM solutions often fail to meet the promises made during their selection and implementation process, and they can ...

He has experience with more than 90 CRM implementation projects, involving the functional areas of sales, customer service, marketing, and channel management, and has worked with many leading CRM ...

While a new CRM implementation has the power to transform your business, if implemented incorrectly, it can end up crippling your bottom line instead. Transform it. Take it to the next level. Turbo ...

Not too long ago, advice to keep a CRM implementation simple would have focused around due diligence for the application. It would have focused on negotiating the best deal with a systems integrator.

AMR Research has released results of a new study describing CRM implementations. As the chart below shows, nearly one-third of CRM implementations fail:The research suggests that CRM initiatives ...

Avoid CRM implementation challenges by concentrating your time and resources on the professionals who will be using the system by demonstrating the system’s value. To further increase the ...

Until recently, implementing CRM software meant either engaging an implementation company that has been trained and/or certified by the vendor or using internal IT resources. Neither choice is ...