ManageEngine ServiceDesk Plus. ManageEngine provides a help desk tool with IT management features called ServiceDesk Plus, available via the cloud or on-premises.The free edition, however, is ...

Air Force Teams with ServiceNow on a New Help Desk. The new EITaaS help desk was really “about reimagining how we do help desk services,” Marion tells Federal News Network. ServiceNow started as IT ...

AI’s place in the modern help desk. AI excels at repetitive, rules-based tasks — making it a natural fit for some of the most common IT support functions. Password resets, ...

ManageEngine, a division of Zoho, is offering its flagship IT help desk software — ServiceDesk — for free starting today, underscoring just […] TechCrunch Desktop Logo TechCrunch Mobile Logo ...

The Help Desk program involves 11 CTE students from grades 10 through 12, with seniors taking the lead on more complex tasks, such as making “house calls” to teachers’ classrooms.

At first, when Indian Prairie School District began to feel the pinch of rising demands on its help desk support, it wasn’t sure how it would meet the growth in requests.. It’s a big district in ...

In addition to RSA Help Desk Live Verify, RSA is introducing deep security innovations to strengthen its passwordless offerings: New RSA Mobile Lock enhancements protect against app tampering, ...