Banana’, ‘switching’ and silence could be the most powerful tools you have to defeat the bots and automation in call queues ...

Beginning Friday, many police departments and fire departments across Summit County will start using artificial intelligence ...

Getting stuck in an automated call system is one of the most annoying parts of customer service nowadays - but one industry ...

Mondays, weekends, and lunch hours are peak times when queues are at their longest. The best times to call are mid-morning or ...

A variety of scams are targeting Oklahomans right now. Most recently, the Edmond Police Department shared one targeting bank customers.

Newly unsealed documents include harrowing details of the 2022 attack — and disturbing accounts of Bryan Kohberger's history ...

Basically, Alexa can communicate with you more naturally, meaning you can talk to it more like you would with another human ...

From real estate to police and more, artificial intelligence is being integrated into established entities and companies across Northeast Ohio.

READING the email that had just landed in her inbox, Hannah Mossman Moore felt her blood run cold.  She tried telling herself that it was meaningless spam – but soon, more and more ...

Schottenheimer, who twice turned down head-coaching opportunities, finally landed a job after going 12 hiring cycles without ...