Banana’, ‘switching’ and silence could be the most powerful tools you have to defeat the bots and automation in call queues ...

Beginning Friday, many police departments and fire departments across Summit County will start using artificial intelligence ...

Mondays, weekends, and lunch hours are peak times when queues are at their longest. The best times to call are mid-morning or ...

Getting stuck in an automated call system is one of the most annoying parts of customer service nowadays - but one industry ...

A call centre insider is unveiling five methods for getting ahead in the queue so you can reach a real human faster.

Children who truly love their parents because they did a good job raising them let them know how much their actions mean to ...

A variety of scams are targeting Oklahomans right now. Most recently, the Edmond Police Department shared one targeting bank customers.

In the early 1980s, budding TV and movie composer Brad Fiedel landed a gig on a low-budget sci-fi film (from the ...

Newly unsealed documents include harrowing details of the 2022 attack — and disturbing accounts of Bryan Kohberger's history ...

Online security is more tenuous than ever. Arm yourself against internet criminals with these facts about digital crime and ...

For decades, tech companies have promised that AI will make our computers easier to use. That hasn’t happened yet.

Without a subscription, you can have a single emergency contact. With Alexa Emergency Assist, you can have up to 25. It also enables other features and listens for the sound of glass breaking (like a ...