British traveller Simon Willis arrived at a the one-star hotel in one of the world's most expensive tourist destinations - ...

Engaged employees deliver better customer service. Companies in the top 25% of employee engagement have 10% higher customer ...

Chief of Staff Eyal Zamir orders a halt on extra permanent service for soldiers in special units, sets up a team to review the issue.

Authorities in China have banned a hotel from offering a red panda 'wake up call' service.

You can book your room, pack your bags, and show up with your confirmation number in hand, but that doesn’t mean you know what’s really going on behind the front desk. While hotel employees ...

The former W hotel on Lake Shore Drive is up for sale, offering buyers a chance to bet on a hospitality recovery — or convert the property into apartments.

Google will be ending the ability for hotels to manage their hotel rates by themselves, instead they will need to partner with a central reservation system, Internet booking engine or other ...

Yosemite National Park's iconic hotels and lodges were found to have repeated hazards, including mold and rodents, in a new report.

Hyatt Hotels is the latest hotel giant to engage in massive staff reductions, with the company cutting 30% of its U.S. guest services and support personnel.

Hyatt cut 30% of US customer service staff, affecting ~300 roles amid industry shift to AI automation for cost savings.

Hyatt didn't say if AI tools would be used to replace the employees, but hotels are increasingly turning to AI to handle customer service and back-office tasks.

Guest at the Lehe Ledu Liangjiang Holiday Hotel were able to shell out for a special wake-up call from an endangered red panda, until local wildlife officials heard about the viral offering.