Despite this shift in perspective, some high-profile companies are still moving forward with plans to lay off thousands of customer service workers and replace them with generative AI technologies.

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers, leading to a ...

Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...

Customer service is the direct, one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it.

The 10 best banks for customer service in 2024 Evaluating banks based on customer service quality, accessibility options, and overall satisfaction can help you choose an institution that provides ...

Who has America’s best customer service? Here is a list of the top-ranked companies. The rankings, according to USA TODAY and Plant-A Insights Group, recognize winners across 67 sectors.

SINGAPORE – With consumers here becoming increasingly reliant on online reviews and mobile shopping, the search for the Republic’s best customer service providers shifts into high gear once more.

Artificial intelligence chatbots will upend how call centers and customer service hotlines operate. Countries like India and the Philippines are worried.

Rare is the company today that does not claim to be “customer-centric”. Anyone unfortunate enough to have sought assistance or redress from big business may quibble. Many interactions with ...

Copilot in Dynamics 365 Customer Service helps employees deliver faster and more focused customer care.

T-Mobile came out on top in J.D. Power's 2023 Wireless Customer Care Survey, which ranked the wireless carriers on their customer service.