In recent years, the evolution of technology has significantly impacted various industries, and the retail sector is no exception. Among ...

AT&T's switch to open-source AI from ChatGPT enabled cost savings and efficiency, helping the company retain thousands of ...

A Melbourne woman has ignited a fierce debate about declining customer service in Australian retail, claiming that not a ...

Sainsbury’s is embarking on its most ambitious expansion in over a decade, with plans to open around 40 new stores across the ...

Retail’s workforce contraction isn’t reversing anytime soon. Brands that succeed will focus on tools that empower smaller ...

How Much Do Customer Services Representatives Make in Your City? See current salary offers for jobs in your field. 50,000 37,500 25,000 12,500 ...

You can call the SSA's automated telephone services to get recorded information ... but My Spouse Says It's Time to Call It Quits I love my job and I love my wife. Can't I have both?

National Bank of Kuwait (NBK) has once again reaffirmed its leadership in customer service excellence, earning the title of “Best Retail Bank in Customer Service in Kuwait” for 2024 by Service Hero, ...

Sky is cutting around 2,000 jobs as it restructures its call centres Three call centres will close in Leeds, Sheffield, and Stockport The shift to digital services means more customer support will ...

“The retail job has fundamentally changed, and with automation and online shopping, these positions require different skills than ten years ago.” Although retail job cuts fell 47% for the full ...

To truly thrive at a customer service job, agents need to have a deep understanding of your product, your support channels, and the customer service platform (or helpdesk) your brand uses. Plus, they ...