The Gist Strategic, not just operational. Call center management isn’t about overseeing agents—it’s about aligning customer service with business performance. CRM is the game-changer ...

Through this partnership, Flexpoint Ford will provide strategic insight, growth capital, and operational support to help Elliott Davis navigate the evolving complexities of both the accounting ...

Inside the 5-year strategy to create a paid CNN A familiar New York Times playbook — verticals, bundles and slow iteration — is taking shape at CNN as the network looks beyond cable ...

Kennedy Center Tries MAGA PR Strategy After Sales Tank, Hegseth Timed a Harvey Milk Rebuke for Pride Month, and a Rabid Raccoon Was Found in Bowie This is Washingtonian Today.

Less than two weeks until the official start of the Atlantic hurricane season, Federal Emergency Management Agency acting Administrator David Richardson has rescinded the agency's strategic plan ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers.

Paramount Global isn’t going back. Despite the uncertain economy, the waiting game for the Skydance merger to close and ongoing linear TV disruption, ad sales chief John Halley stands firmly by ...

Strategic Education, Inc. (NASDAQ:STRA) Q1 2025 Earnings Conference Call April 24, 2025 10:00 AM ETCompany ParticipantsTerese Wilke - Senior Director of ...

The Detroit Tigers are shaking up their lineup, taking a massive risk with their starting center field spot.

Build a content plan that streamlines workflow, aligns with goals, and drives results. Grab your free template and start planning smarter.

(The Center Square) – As the development of data centers shows no signs of slowing, a Virginia congressman is calling for a national strategic plan to address their impacts on communities.