Agentforce represents the shift from generative AI to agentic AI. Updated with details on Agentforce for Revenue. The post Salesforce Agentforce: What you need to know appeared first on MarTech.

Salesforce’s recognition, however, is a sign that 2014 could be a year of significant growth for the entire field. “It opens the door slightly” to large customers, Gainsight’s CEO says ...

Salesforce reached 1 million AI-powered customer conversations, showcasing breakthroughs in enterprise automation, AI empathy, and next-generation customer service.

Salesforce.com CEO Marc Benioff: "Nothing is more important to Salesforce than customer success even though about half of our 27,000 employees today probably weren't with us two years ago.

The global CRM firm suggests this emerging technology handles routine queries, allowing human workers to focus on complex, ...

To learn about the role of culture and customer success in software, and to explore the history of Salesforce, I spoke with John Taschek, the company's Senior Vice President of Market Strategy.

Eric Loeb, executive vice president at Salesforce, is calling for something often overlooked in high-tech boardrooms ...

SAN FRANCISCO, Nov. 6, 2017 /PRNewswire/ -- DREAMFORCE 2017—Salesforce (NYSE: CRM), the global leader in CRM, today introduced new platform services to harness the power of the Fourth Industrial ...

Salesforce’s Agentforce platform promises to transform how businesses operate by deploying autonomous AI agents alongside employees, ... Supercharging The Future of Customer Success With AI ...

Next-generation social listening, analysis, content marketing and engagement solutions empower employees to make the most of every social interaction, ...

Managing customer relationships effectively is crucial for a thriving business. Understanding and satisfying customer needs are the foundation for success and competitiveness. But how can this be ...