Worldline SA shares cratered on Wednesday, wiping out around €500 million ($580 million) of market value on reports that the company allegedly covered up fraud by some of its customers.

The launch includes a dedicated “Customer Champion” support system powered by Google’s AI models, a revamped MyVerizon app with greater personalization, and 24/7 live chat support. Verizon ...

A new report from the American Customer Satisfaction Index offered some insight on how fast-food and full-service brands stacked up in terms of customer satisfaction.

A customer called police on Walmart after mistakenly charging himself for 999 avocados, claiming the store was "robbing him" before being handcuffed after he demanded compensation.

An Adidas data breach through a third-party vendor exposed customer details like emails and phone numbers, raising concerns about phishing and identity theft risks.

Costumer for ‘Last of Us’ striving for authenticity May 29, 2025 by Dan Lybarger Special to the Democrat-Gazette ...

Adidas confirms suffering major cyberattack Customer data was included in the breach This is the latest in a number of retail incidents, so customers should be on their guard Adidas has confirmed ...

Klarna Reverses AI Customer Service Overhaul Klarna is inviting human workers back to its customer service division after AI takeover last year.

Marks and Spencer (M&S) confirms that customer data was stolen in a cyberattack last month, when ransomware was used to encrypt servers.

America’s Best Customer Service 2025 highlights companies that excel in delivering the best customer experience using a variety of measures, including public data and a large-scale confidential ...

"The customer is always right" is an adage most people are inherently familiar with, whether or not they have experience working in customer service. Though its usage is ubiquitous, its alleged ...

Here’s how far a Toronto costume designer had to go to bring ‘Nosferatu’ to life ...