Salesforce reached 1 million AI-powered customer conversations, showcasing breakthroughs in enterprise automation, AI empathy, and next-generation customer service.

Marc Benioff says Salesforce AI handles customer conversations with 93% accuracy, even with big companies like Disney.

TEANECK, N.J., June 25, 2025 /PRNewswire/ -- Cognizant (NASDAQ: CTSH) announced an expansion of its partnership with Salesforce, introducing a new suite of customer and operations transformation ...

Learn how to create a seamless digital customer journey across multiple channels for a frictionless buying experience.

Integrated into Agentforce, Salesforce’s digital labor platform, this agent action will enable organizations to assess real customer interactions using Skillsoft’s custom conversation rubrics.

In some cases, the criminals ask the employee for user credentials and multi-factor authentication codes through which they can export the Salesforce data.

Salesforce’s Agentforce, Data Cloud, and Customer 360 Apps will run on Google Cloud infrastructure, with access to new regions and simplified procurement through the Google Cloud Marketplace.

How to Modernize Your Customers’ Journey to Satisfaction Customer relationship management technology improves service by reducing response times, automating processes and enabling quicker decisions.

The Customer Journey is a seven-step guideline used by businesses to help them provide the right messaging at the right time as their customers engage in purchasing decisions. In B2B marketing, it ...

Customer journey maps help businesses visualize interactions with customers. Learn the 6 elements of a framework that can get you started.

Discover how strategically integrating SEO into multichannel marketing builds brand visibility and delivers a seamless customer experience.