AI is enhacing productivity and making businesses more profitable. But Ian King warns it comes with a human cost. Here's how ...

Arlington County's 911 call center uses AI to handle non-emergency calls, reducing dispatcher workload by 16,000 calls in the ...

When you call a 1-800 number, you’ll often end up speaking to someone in the Philippines. Call centers are a huge part of the country’s economy, employing more than a million people. In recent years, ...

According to reports, Microsoft says it not only saved money, but increased employee and customer satisfaction as well with its AI call centers.

The 2025 ICMI Global Contact Center Awards finalists: The winners will be announced at the ICMI Global Contact Center Awards Party at ICMI's Contact Center Expo, which takes place October 27-30 at the ...

VitalPBX Call Center Solution How VitalPBX Helps Call Centers Cut Costs, Scale Fast, and Improve Customer Service in 2025 Our self-hosted Call Center PBX plan is more than a product—it’s a ...

A 911 dispatch center in Virginia turns to artificial intelligence to direct callers to non-emergency resources, allowing dispatchers to focus on emergency calls.

The state’s 911 tech management authority is deploying a new tool from Motorola Solutions that could ease burdens for call takers and dispatchers. It could also help agencies deal with hiring woes.

As the tech stack grows, so does the risk of complexity without clarity. To avoid chasing trends, leaders must focus on ...

Investing.com -- Microsoft (NASDAQ: MSFT) saved more than $500 million in its call centers last year by using artificial intelligence, Bloomberg News reported on Wednesday.

Volaris moved its customer service to primarily digital channels, including messaging platforms and social media. Eighty-five percent of Volaris digital customer interactions are handled immediately ...

AI is driving a new wave of CCaaS market growth. NICE, Genesys and Amazon Connect lead the seat count — but the game is ...