It also significantly reduces customer service costs for businesses. According to Zoom’s press release , Zoom Virtual Agent integrates seamlessly with various CRM, chat, and contact center ...

Ultimate.ai, a virtual customer service agent builder, has closed a $20 million Series A round of funding, led by Omers Ventures with participation from Felicis Ventures and existing investors HV ...

Over the next year, Amazon plans to hire more than 30,000 part-time virtual customer service workers, all of which will have access to tuition reimbursement.

Rochester Gas & Electric and New York State Gas & Electric recently announced the graduation of their first class of 33 virtual customer service employees, who will help with billing issues and ...

About 2 ½ years ago, NICE launched Enlighten AI for CX, a set of solutions to optimize self-service and customer-experience operations, improve engagement, and boost customer satisfaction.

CORPUS CHRISTI, Texas — QVC is hiring Customer Service Specialists in the Corpus Christi area. The television shopping service and online retailer is looking for full-time employees to work from ...

Take, for example, a small, regional telecom provider using an AI assistant to help its live support agents. As customers call in with service issues, the AI listens in, suggests solutions, and ...

YellowLAB, a virtual customer service platform, was born from Sinelli’s idea to merge the gig economy and the restaurant industry, or really any customer-facing industry.

Over the next year, Amazon plans to hire more than 30,000 part-time virtual customer service workers, all of which will have access to tuition reimbursement.