Christine Duffy, Carnival Cruise Line president, says lifetime perks no longer sustainable as passenger numbers soar.

Brand loyalty isn't dead, but it is evolving. At Digital Silk, we've worked with hundreds of growing brands across industries ...

U sing one hotel loyalty program for most, if not all, of your stays is tempting. You may find yourself primarily using a particular program because you have a high tier of elite status, you feel ...

Restaurant loyalty programs are increasingly popular, but they’re far from a silver bullet for driving traffic. Just ask ...

The top reason why companies don't achieve significant user adoption of a loyalty rewards program is due to a simple lack of ...

The answer is simple: loyalty programs. In today’s quick-paced online buying world, retaining customers is more important than ever. With countless options just a click away, how can you ...

Successful loyalty programs prompt desirable customer behaviors, keep people engaged, and generate a high ROI. Underperforming programs suffer from issues such as poor economics, lack of customer ...

Earnings season is upon us, and the early returns from Chipotle weren’t great. On this edition of The Week in Restaurants, we ...

“If there is no loyalty program, then why be loyal,” Routine_Day_1276 questioned. “That’s the entire reason for it. Granted, you don’t get a lot for being loyal, ...

Journey partners with a curated network of roughly 1,500 independent hotels and private rental homes, with more than 1,500 in the process of being added in the coming weeks. These include some ...