Engaged employees deliver better customer service. Companies in the top 25% of employee engagement have 10% higher customer ...

The COPC certification is awarded to organizations that achieve outstanding performance in customer operations. This ...

Irene Yam sees creating meaningful connections as the secret to success in business and life. And for her, there is no better example of the pivotal role relationships play than the customer advisory ...

Leading the Way with a Customer-Centric Approach and a World-Class Supply Chain From precision planting and smart irrigation to pre- and post-harvesting machinery, the goal is to provide farmers with ...

This commitment is reinforced by operational leaders who champion world-class service. “We often speak about striving for world-class customer service, and that language is ingrained in the way we ...

Companies renowned for poor customer service are usually also renowned for low employee ratings. You can’t expect world-class customer service if you don’t take world-class care of your employees.

Showdown Displays' Customer Care team has been awarded the Gold Medal for “Best Customer Service in the Contact Center World” for 2024.

Executive summary As part of a transformation intended to restore its status as a world-class airline with a strong Indian identity, Air India needed to upgrade the customer experience without ...

“These investments reflect our commitment to providing world-class customer service,” said Hartzell Propeller President JJ Frigge.

As we celebrate Customer Service Week, it's essential to highlight what truly fuels successful customer relations-trust, consistency, and quality. At the Kenya Bureau of Standards (KEBS), we ...