Online gambling apps appeared for the first time in the American Customer Satisfaction Index (ACSI), with DraftKings earning the highest individual score among major operators. The ACSI has measured ...

Engaged employees deliver better customer service. Companies in the top 25% of employee engagement have 10% higher customer ...

The COPC certification is awarded to organizations that achieve outstanding performance in customer operations. This ...

Rising up the rankings were Austrian Airlines (+3 places), Aegean Airlines (+1), Loganair (+1) and KM Malta Airlines (+1).

To provide solutions and world class customer service by ensuring our retailers are supported in the over 5,000 communities we serve.

My business-class flight with Scandinavian Airlines, or SAS, from the US to Copenhagen and back was mostly good with great seats and food offerings.

In what is said to mark the debut of the world’s first telco-delivered, network-embedded secure access service edge (SASE) offering designed specifically for businesses of all sizes, Swisscom ...

Hyatt Hotels is the latest hotel giant to engage in massive staff reductions, with the company cutting 30% of its U.S. guest services and support personnel.

Hyatt cut 30% of US customer service staff, affecting ~300 roles amid industry shift to AI automation for cost savings.

The changes include adding a 'Customer Champion' to field your query until it's resolved, updating you on their progress via your choice of calls, texts, or notifications in the My Verizon app.